Forgot your password?
Write your e-mail address and we'll send a new password. To change your password, follow the instructions in the forwarded e-mail.
You can have your points registered for up to a week after the purchase by sending your receipt and SMILE membership information to customer services at firstname.lastname@example.org.
We will register 0.5 points per DKK spent on board the ferry and in the BorderShop.
Points earned in connection with ticket purchases are registered as follows:
The maximum number of requests for refunds is 3 per year.
Contact information for customer services can be found at:
To earn points from online ticket purchases, sign in with your SMILE username (email address) and password (sent to you in the welcome email). If you forget your password, you may always order a new one where you sign in.
One point equals DKK 0.01 and you can pay in full or in part for tickets or purchases made on board the ferry or in the BorderShop.
You can also save up your points to buy SMILE Point tickets for 25,000 points. This ticket can only be purchased using points.
Read more here.
No, you will not.
Yes. SMILE+ members earn double points on all purchases on board the ferry and in the BorderShop. However, you will no longer earn double points on tickets when you exceed 5,000 points.
Enter the number of your temporary card when you are logged in, and the points will be transferred to your existing SMILE card. This must be done within 4 weeks, or the points will be forfeited.
It may take up to 24 hours before transferred points appear on your points status.
You may not transfer points linked to another person's profile.