English

Points

Remember your membership card and get exciting benefits from SMILE partners

How to earn points

You earn points from virtually all Scandlines purchases – both while shopping in the Onboardshop, dining in the on-board café or restaurant, buying ferry tickets online, and when shopping in the Puttgarden or Rostock BorderShops. See exceptions below.
Remember to get your SMILE card scanned – or sign in to your SMILE profile when making online purchases.

In order not to lose your points, you should activate your card within 4 weeks from the first time your card is used. Once you activate the card, you receive 500 points as a welcome gift.

 

For every DKK you spend, you earn 1 SMILE points.


Points are NOT earned from tobacco, magazines and newspapers, or Elsinore-Helsingborg tickets, pedestrian tickets, cyclist tickets, bus and truck tickets as well as tickets purchased in Sweden. Beers and soft drinks bought from the on-board BorderShop earn you 0.5 points. Tickets offered with a discount or any other form of rebate earn 0.6 points.
Points are not earned from purchases made with SMILE points.

 

How to spend your points

Your points are worth money. This means that you may use them as full or partial payment while shopping in the Onboardshop, eating in the on-board café or restaurant, purchasing ferry tickets online, and when you shop in the Puttgarden or Rostock BorderShops. Remember to get your SMILE card scanned – or sign in to your SMILE profile when making online purchases.

We continuously release great membership offers for you while aboard. So, your points provide plenty of opportunities for treating yourself or others. Once you earn 3,000 points, you may start spending them on purchases.

The value of your points

Spend your points for a SMILE upgrade

Once you accumulate 5,000 points, you may upgrade from SMILE to SMILE for 12 months. That will give you even more to smile about: For example, you may buy special tickets online and earn double the points on purchases.
We automatically withdraw 5,000 points when you upgrade to
SMILE. When, after 12 months, your SMILE membership expires, you can upgrade it again for 5,000 points. 

Post-purchase registration of points

To earn points on purchases, be sure to scan your SMILE card or the QR code in your Scandlines App. We do not award points post-purchase.

Earn points from GoGreenCard, Network Card, and 10-trip card

If you buy one of our prepaid cards, be sure to scan your SMILE card or the QR code in your Scandlines App. That way, you will earn points. If you already purchased a prepaid card, you may contact customer service to add the card to your SMILE account.

Transferring points

If you forgot to bring your SMILE card on the journey, you may transfer points from a temporary card, or download our free Scandlines App from the App Store or Google Play.
You may not transfer points linked to another person's profile.

CUSTOMER SERVICE
Opening hours: 8-18 business days, 9-18 weekend

Tel .: +49 (0) 381-77 88 77 66
Company registration number: 18605600
Scandlines - DER ER NOGET VED AT SEJLE